TERMS OF SERVICE
INTRODUCTION
Welcome to Clarifyme.ai (“we,” “our,” “us,” “Platform,” “Website,” or “Service”), a web-based platform and browser extension designed to provide advanced tools for recording, transcribing, and summarizing recruitment interviews and related communications.
Clarifyme.ai is owned and operated by Claro Tech Pty Ltd, an Australian corporation with a principal place of business at Canberra, ACT.
These Terms of Service (“Terms” or “Agreement”) govern your access to and use of the Platform, including all associated software, APIs, documentation, and support services. By accessing or using the Platform, you (“User,” “you,” or “your”) agree to comply with and be bound by these Terms.
The Platform fully adheres to Zoom’s Developer Agreement, API License Agreement, and Marketplace Terms of Service. By using Clarifyme.ai in connection with Zoom, you agree to comply with these additional terms and conditions established by Zoom.
Please read these Terms of Use carefully. Your access to and use of our website and services are subject to these legally binding Terms. If you do not agree with any part of these Terms, please refrain from using the website or its services.
1. ACCEPTANCE OF THE TERMS
1. By accessing or using the Platform, you affirm that you have read, understood, and agree to be bound by these Terms of Service.
2. If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and your acceptance shall be deemed as acceptance by such entity.
2. USER ELIGIBILITY
1. To use the Platform, you must be at least 18 years old or the legal age of majority in your jurisdiction. Users aged 13 to 18 may only use the Platform with verified parental or legal guardian consent, where required by law. By using the Platform, you affirm that you meet the age requirement or have obtained the necessary consent.
2. The Platform is not intended for minors, and we do not knowingly collect their data. If we discover that a minor’s personal information has been collected without proper consent, we will delete it immediately in compliance with applicable laws, including but not limited to the Australian Privacy Act 1988 (Cth). We may also request proof of parental consent where required. We reserve the right to request proof of such consent and to deny access if such consent is not provided or verified.
3. If you believe we have collected data from a minor, please contact us at support@clarifyme.ai. for prompt action.
3. REGISTRATION AND ACCOUNT
1. To access certain features of the Platform, you must register for an account and provide accurate, current, and complete information, updating it as needed.
2. You are solely responsible for maintaining the confidentiality of your account credentials and must immediately notify us at support@clarifyme.ai. of any unauthorized use or security breach. We are not liable for losses resulting from failure to safeguard your credentials.
3. You are responsible for all activities under your account and must use the Platform lawfully. Unauthorized use, including but not limited to misuse, fraudulent activities, or multiple accounts, may result in suspension or termination.
4. You may not share your account credentials with any third party or allow others to use your account without authorization.
5. By creating an account, you affirm that you meet the eligibility criteria outlined in these Terms. If you are registering on behalf of a company or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
6. We reserve the right to suspend or terminate your account at our discretion, including but not limited to instances where:
6.1. You violate these Terms or any applicable laws.
6.2. Your account is involved in unauthorized activities or security breaches.
6.3. Accurate information is not maintained or fraudulent details are provided.
4. SERVICES
1. Clarifyme.ai offers a comprehensive suite of advanced AI-driven features designed to streamline recruitment processes and enhance communication workflows. These services are offered to reduce administrative burdens and enable professionals to focus on strategic decision-making. Below is a detailed overview of the services provided:
1.1. Live Audio Transcription: Converts real-time recruitment calls and interviews into accurate text, eliminating manual note-taking.
1.2. Smart Formatting: Enhances readability by adding punctuation, paragraph breaks, and structured formatting for dates, times, and numbers.
1.3. Speaker Diarization: Identifies and labels speakers (e.g., “recruiter” and “candidate”) for organized transcriptions.
1.4. Email Integration: Automatically sends transcriptions to designated recipients for easy record-keeping and follow-ups.
1.5. Custom Error Detection: tects and minimizes transcription errors, ensuring high accuracy.
1.6. Custom Screenings: Enables recruiters to use customizable templates with up to 10 tailored questions, capturing responses in real-time.
1.7. Platform Compatibility: The Platform integrates with Google Meet, MS Teams, and Zoom for seamless transcription and recording.
1.8. Data Organization and Management: Structures recorded sessions, transcriptions, and summaries with tagging, filtering, and categorization for easy access.
1.9. Analytics and Insights: Provides AI-driven reports on performance metrics, recruitment trends, and strategic recommendations.
1.10. Customizable API Access: Allows integration with third-party applications for extended functionality.
1.11. Collaboration Tools: Supports team collaboration with role-based access to shared recordings, transcriptions, and summaries.
5. USER OBLIGATIONS AND RESPONSIBILITIES
1. By accessing or using the Platform, you agree to the following obligations:
1.1. You agree to comply with all applicable local, national, and international laws, including data protection regulations such as the Australian Privacy Act 1988 (Cth).
1.2. You agree to use the Platform only for lawful purposes and in accordance with these Terms.
1.3. You shall not upload, submit, or share any content that is false, misleading, defamatory, obscene, offensive, or violates the rights of any third party.
1.4. You are responsible for maintaining the security of your account credentials and must immediately notify us at support@clarifyme.ai. if you suspect any unauthorized access or security breaches. Any loss or damage resulting from failure to safeguard your credentials will be your sole responsibility.
1.5. You must not upload, share, or distribute false, misleading, defamatory, obscene, offensive, or otherwise unlawful content. The use of the Platform to distribute malicious software, viruses, or to gain unauthorized access to accounts or data is strictly prohibited.
1.6. You may not reverse-engineer, decompile, or attempt to extract the Platform’s source code, nor use automated bots or scrapers to interact with the Platform.
1.7. All intellectual property, including the Platform’s content, algorithms, and services, must not be copied, modified, reproduced, or used to create derivative works. You may not use the Platform’s features in a way that competes with or undermines Clarifyme.ai. Any violation of these restrictions may lead to account suspension, termination, or legal action.
1.8. Users must conduct themselves professionally and respectfully, refraining from harassment, abusive behavior, or harm toward others on the Platform. If the Platform is used by minors under applicable laws, it is the responsibility of the parent or legal guardian to provide verifiable consent.
1.9. If you encounter any technical issues, errors, or vulnerabilities, you must promptly report them to us to ensure timely resolution.
1.10. When using the Zoom integration, you must ensure compliance with Zoom’s terms of service and obtain participant consent before recording or transcribing meetings where required by law. Unauthorized recording, distribution, or misuse of Zoom’s services will result in immediate action, including termination of access and potential legal liability.
1.11. Failure to comply with these obligations may result in suspension or termination of your account, and you may be held liable for any damages or violations resulting from non-compliance.
6. PAYMENT TERMS
1. The following payment terms govern all subscriptions and services provided by Clarifyme.ai. By subscribing to or using the Platform, you agree to these terms.
2. Subscription Plans and Fees
2.1. Clarifyme.ai offers tiered subscription plans to meet the needs of organizations of varying sizes. Each plan includes features tailored to optimize recruitment processes. Current plans include:
2.1.1. Enterprise Plan: Tailored for large organizations, this plan includes all features with a 14-day free trial.
3. Billings
3.1. Subscription fees are invoiced upfront for the billing cycle selected monthly and must be paid in full before access to the Platform is granted or renewed.
4. Refund Policy
4.1. Refunds are provided only if we determine, at our sole discretion, that services were not delivered as promised due to a technical or service-related issue caused by the Platform. Refund requests must be submitted within 14 days of payment at support@clarifyme.ai. Refunds do not apply to user preference changes, unused services, or cancellations beyond the refund period.
5. Cancellation Policy
5.1. You may cancel your subscription at any time through your account settings during the 14-day free trial or afterward by contacting support@clarifyme.ai. Cancellation takes effect at the end of the current billing cycle, and no further charges will apply.
5.2. Service fees already paid for the current billing period are non-refundable, unless otherwise stated in this Agreement.
6. Plan Modifications
6.1. Switching Billing Cycles: Users may switch between monthly and annual billing cycles upon request. Any changes will take effect at the start of the next billing period.
7. Taxes and Charges
7.1. All Service Fees are exclusive of applicable taxes, including but not limited to Goods and Services Tax (GST), Value Added Tax (VAT), or other sales taxes.
7.2. You are responsible for paying all applicable taxes associated with your subscription or use of the Platform.
7.3. In the event of any changes to tax laws or rates, the applicable taxes on your subscription may be adjusted accordingly.
8. Late Payments and Penalties
8.1. Payments not received by the due date may incur a late payment fee of 10% per month or the maximum amount allowed by law, whichever is less.
8.2. We reserve the right to suspend or terminate your account in case of non-payment or repeated late payments.
9. Payment Methods
9.1. Payments may be made using credit card, bank transfer or other available payment methods. Users must ensure their payment information remains valid for uninterrupted access to the Platform.
7. THIRD-PARTY LIABILITIES
1. The Platform may include links to third-party websites, services, or content for informational purposes. These links do not imply endorsement or approval, and we do not own, control, or assume responsibility for their content, privacy practices, or functionality. Accessing third-party links is at your own risk, and you should review their terms before engaging with them.
2. Any interactions, transactions, or agreements with third-party services are solely between you and the third party. We are not liable for any damages, losses, or claims arising from your use of third-party content or services.
3. The Platform may allow for integrations with third-party tools, APIs, or services to enhance functionality. By choosing to enable such integrations, you acknowledge and agree that:
3.1. The use of third-party integrations is subject to the terms and conditions of the respective third party.
3.2. We are not responsible for any issues, data breaches, or other liabilities resulting from such integrations.
3.3. You are solely responsible for ensuring the security and compliance of any data shared with third-party services.
4. By accessing or using the Platform, you agree and acknowledge and agree that Claro Tech Pty Ltd is not responsible or liable for any damages or losses related to third-party links, services, or content.
8. USER DATA PROTECTION
1. We are committed to safeguarding the personal data of its Users and ensuring compliance with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The handling and processing of personal data collected from Users are governed by our Privacy Policy, which provides detailed information about the types of data we collect, how it is used, and the measures we take to protect it.
2. We may collect and process personal data solely for legitimate business purposes, including but not limited to delivering and improving our services, User authentication and account management, billing and payment processing, communicating with Users about service updates or support requests, ensuring compliance with legal and regulatory obligations.
3. To ensure the security of personal data, we implement robust measures such as encryption of sensitive information during transmission and storage, access controls to limit data access to authorized personnel only, regular security audits and vulnerability assessments.
4. Clarifyme.ai integrates with Zoom to provide its services, collecting and processing meeting metadata, including meeting ID, host details, and participant information. Additionally, the Platform processes audio and video streams to facilitate transcription and summarization. If a user enables recording, recorded files are collected, processed, and subsequently deleted in accordance with applicable policies.
5. All data accessed from Zoom is strictly used for the functionalities outlined in these Terms and is processed in compliance with applicable laws, Zoom’s Developer Agreement, API License Agreement, and Marketplace Terms of Service.
6. By authorizing Clarifyme.ai to access your Zoom account, you expressly consent to the collection, processing, and use of such data as described in these Terms and the Privacy Policy. Users may revoke access at any time through their Zoom account settings, which will disable Zoom-related features but will not affect other aspects of the Platform.
7. In the event of a data breach that compromises personal information, we will notify affected users promptly, as required by applicable data protection laws. Such notifications will include details about the breach, the nature of the compromised data, and the steps taken to mitigate any potential harm. We will also provide guidance to Users on how they can protect their information.
8. Users retain the right to access the personal data we hold about them, request corrections to inaccurate information, and request the deletion of their data where legally permissible. Users may also withdraw their consent for data processing in circumstances where such consent forms the basis for processing.
9. By using the Platform, you acknowledge and agree to the collection and processing of your data as outlined in these Terms and our Privacy Policy. For more information on how we handle your data, please refer to our Privacy Policy.
9. CONFIDENTIALITY
1. All non-public, sensitive, or proprietary information shared or accessed through the Platform must be kept confidential. Users agree not to disclose, share, or misuse any such information for purposes outside the intended use of the Platform. Reasonable precautions should be taken to safeguard all confidential information, ensuring it is not accessed or disclosed without proper authorization.
2. Confidential information does not include information that is publicly available, independently developed, or disclosed with explicit consent. Users must ensure that any mandatory disclosure, such as by law or court order, is limited to the extent required and that efforts are made to notify relevant parties where applicable. The responsibility to maintain confidentiality extends beyond the termination of access to the Platform.
10. INTELLECTUAL PROPERTY RIGHTS
1. All intellectual property rights, including but not limited to copyrights, trademarks, patents, trade secrets, and any other proprietary rights, in and to the Platform, its content, software, algorithms, designs, and related materials, are and shall remain our exclusive property or our licensors.
2. Users are granted a subscription to access and use the Platform solely for its intended purposes in accordance with these Terms. This subscription does not convey any ownership or proprietary interest in the Platform or its underlying components.
3. Users retain ownership of any content they upload or submit to the Platform. By submitting content, Users grant us a worldwide, royalty-free, non-exclusive license to use, process, store, and display such content solely as necessary to provide the Platform’s services. Any suggestions, ideas, or feedback provided by Users regarding the Platform may be used by us to enhance or improve its services without any obligation or compensation to the User.
4. Users agree not to:
4.1. Copy, modify, reproduce, or create derivative works based on the Platform or its content.
4.2. Reverse engineer, decompile, or attempt to extract the source code of the Platform.
4.3. Use the Platform for commercial purposes outside the scope of these Terms without prior written consent from us
4.4. Remove, alter, or obscure any proprietary notices, labels, or trademarks displayed on the Platform.
5. The Platform may contain intellectual property owned by third parties, including APIs, software, or other materials. Such third-party intellectual property is used in compliance with applicable licenses, and Users are prohibited from infringing upon or misusing such rights.
6. By accessing or using the Platform, Users acknowledge and agree to respect all intellectual property rights associated with the Platform and its services. Unauthorized use or infringement of these rights may result in suspension of access, termination of the account, and/or legal action.
11. LIMITED LIABILITY
1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Platform, even if advised of the possibility of such damages.
2. Our total liability of or any claims, damages, or losses arising out of or related to these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount of Service Fees paid by you to us in the three (3) months immediately preceding the event giving rise to the liability.
3. We are not responsible for issues, damages, or liabilities arising from the use of third-party integrations, tools, or content linked to or used in conjunction with the Platform. Your interactions with such third-party services are governed by their respective terms, and we bear no responsibility for their performance or security.
4. Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
5. We are not responsible for the availability, performance, or functionality of Zoom’s services. Any interruptions, errors, or inaccuracies in Zoom’s platform or APIs are governed by Zoom’s terms, and we disclaim any liability arising from such issues.
12. INDEMNITY
1. You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
1.1. Your breach or violation of these Terms or any applicable law, regulation, or rights of a third party.
1.2. Any content you upload, submit, or otherwise make available through the Platform that infringes upon the rights of a third party, violates applicable laws, or causes harm or damage to us or any third party.
1.3. Any unauthorized or improper use of the Platform, including but not limited to actions that cause harm to other users, compromise the Platform’s security, or misuse its features.
1.4. Your interactions, transactions, or disputes with third parties, including third-party integrations or services accessed through the Platform.
2. We reserve the right, at your expense, to assume exclusive defence and control of any matter subject to indemnification under this clause. You agree to cooperate fully with us in asserting any available defences.
3. This indemnification obligation shall survive the termination of your account or access to the Platform and the conclusion of these Terms.
13. DISCLAIMER
1. The Platform and its services are provided on an “as-is” and “as-available” basis, without warranties of any kind, either express or implied. Claro Tech Pty Ltd disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of the course of dealing or usage of trade.
2. We do not guarantee that the Platform will meet your requirements, operate uninterrupted, or be error-free, nor do we guarantee the accuracy, reliability, or completeness of any content or results generated by the Platform.
3. The services provided by the Platform, including but not limited to recording, transcription, and summarization, are reliant on advanced algorithms and external factors such as input quality. We make no guarantee regarding the accuracy, completeness, or reliability of outputs generated by the Platform and are not liable for any decisions, actions, or outcomes based on such outputs.
4. The Platform may contain links to third-party websites or resources. These links are provided for convenience only, and we do not endorse, control, or assume responsibility for the content, policies, or practices of third-party websites. Accessing such third-party content is at your own risk.
14. TERMINATION
1. You may terminate these Terms at any time by discontinuing use of the Platform and, if applicable, cancelling your subscription through your manage account settings or by contacting us at support@clarifyme.ai.
2. Termination will take effect at the end of your current billing cycle, and no further fees will be charged.
3. We may terminate or suspend your access to the Platform at its sole discretion, with or without notice, if:
3.1. You breach these Terms or any applicable law or regulation.
3.2. Your use of the Platform poses a risk to its security, functionality, or other users.
3.3. You fail to pay applicable fees or charges when due.
3.4. In such cases, any fees paid for the remaining subscription period shall not be refunded.
4. Upon termination:
4.1. Your license to use the Platform will immediately cease.
4.2. You must discontinue all access and use of the Platform.
4.3. We may delete or deactivate your account and all associated data, except as required to be retained by applicable law or as outlined in the Privacy Policy.
5. The provisions of these Terms that by their nature should survive termination, including but not limited to Intellectual Property Rights, Confidentiality, Indemnity, Limitation of Liability, and Payment Terms, shall survive and remain enforceable after termination.
6. We shall not be liable to you or any third party for any termination or suspension of your access to the Platform, provided such termination complies with these Terms. Termination does not relieve you of any obligations or liabilities incurred prior to termination.
15. FORCE MAJEURE
1. We shall not be held responsible or liable for any delay, failure, or disruption in the performance of its obligations under these Terms if such delay or failure results from events or circumstances beyond its reasonable control (“Force Majeure Events”).
2. These Force Majeure Events include, but are not limited to Natural disasters (e.g., earthquakes, floods, hurricanes), Acts of God or unforeseen circumstances, War, acts of terrorism, civil unrest, or insurrection, Government actions, regulations, or embargoes, Labor strikes, lockouts, or other industrial disturbances, Internet or telecommunications failures, power outages, or cyberattacks, Epidemics, pandemics, or public health emergencies.
3. If a Force Majeure Event occurs, we shall notify you as well as we may use commercially reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance of its obligations as quickly as possible.
4. A Force Majeure Event does not excuse any payment obligations due under these Terms unless payment is rendered impossible by the Force Majeure Event.
5. By using the Platform, you acknowledge and agree that we shall not be liable for any losses or damages caused by delays or failures resulting from Force Majeure Events.
16. DISPUTE RESOLUTION
1. In the event of a dispute, or claim arising out of or relating to these Terms or your use of the Platform, you agree to first contact us at support@clarifyme.ai and provide a detailed description of your concerns. We will make every reasonable effort to resolve the matter amicably and in good faith within thirty (30) days of receiving your notice.
2. If the dispute is still unresolved, it shall be submitted to binding arbitration as the exclusive means of resolving the dispute. The arbitration shall be conducted in accordance with the rules or another mutually agreed-upon arbitration provider. The arbitration shall take place in Canberra, ACT, Australia. The arbitration shall be governed by the laws. The arbitrator’s decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.
3. Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in cases involving unauthorized access, use of intellectual property, or breach of confidentiality obligations.
4. Each party shall bear its own costs and expenses associated with the arbitration unless the arbitrator decides otherwise in accordance with applicable rules.
17. MISCELLANEOUS
1. Governing Law and Jurisdiction
1.1. These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the Australian Capital Territory, unless otherwise specified in the Dispute Resolution clause.
2. Entire Agreement
2.1. These Terms, along with the Privacy Policy and referenced agreements, constitute the entire agreement between you and us, superseding all prior communications, proposals, or understandings, whether oral or written.
3. Severability
3.1. If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in effect. The invalid provision shall be replaced with one that best reflects its original intent.
4. No Waiver
4.1. Failure to enforce any provision of these Terms does not waive our right to enforce it at any time in the future.
5. Assignment
5.1. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any unauthorized assignment is void. We may assign our rights and obligations without consent in the case of a merger, acquisition, or sale of assets.
6. Notices
6.1. All required notices must be in writing and delivered to the registered email or address of the respective parties. Notices are deemed delivered upon email receipt or seven (7) business days after mailing by registered post.
7. Relationship Between the Parties
7.1. Nothing in these Terms shall create any partnership, joint venture, agency, or employment relationship between you and us. Each party remains an independent contractor.
8. Survival
8.1. Provisions that by their nature should survive termination, including those on Intellectual Property, Indemnity, Confidentiality, Payment, and Limitation of Liability, shall remain in effect.
9. Changes to the terms
9.1. We reserve the right to update, modify, or amend these Terms at any time to comply with legal requirements, enhance service delivery, or address business needs.
9.2. By continuing to use the Platform after updates are posted, you agree to the revised Terms. If you do not agree, you must discontinue use and, if applicable, cancel your subscription. The latest version of the Terms will always be available on the Platform.
CONTACT US
Have questions, feedback, or need assistance? We’re here to help!
You can reach us at:
- Email: support@clarifyme.ai.